Dr Amirah Iqbal is the data protection officer for AI Psychology Limited.
Associate psychologists taking on referrals with AI Psychology will be additional data protection officers for the clients they work with directly and may have access to more data than Dr Iqbal due to the confidential nature of their therapy work with a specific client. In such cases, associates will be the primary data protection officers for those clients.
What personal data we process
AI Psychology collects and processes personal data from therapy clients, such as:
• Personal data: basic contact information: name, date of birth, gender, address, email and GP contact details.
• Sensitive personal data: presenting problem information, therapy records (therapist notes, letters, reports and/or outcome measures).
• If you complete a web-based enquiry form, we will also collect any information you provide to us. The website is hosted by WIX and are verified by themselves as GDPR compliant.
How we use your information
In order to provide you with services such as therapy, training or consulting, we need information from you which may include your identity, your address, your email, and your telephone. In the case of therapy, additional details may be taken to provide the service you are expecting such as notes about your sessions, medical records, school records, insurance reports, personal history, sexual preferences, relationships, etc. In addition to any requirements of the GDPR, this information may be further protected by the British Psychological Society code of ethics and the regulating body Health and Caring Professions Council.
We may use your information to take payments, file tax returns, and track your financial obligations to us. Once our financial relationship is concluded we will continue to hold that information until no longer required by HMRC or any other party with a legitimate interest. We do not hold credit card details.
If you have asked us to include you on a mailing list to announce training sessions or classes, we will use your email and name (optionally) to provide this to you. This information is not sold, transferred or used for purposes other than emails from us to advise you of our services.
Our website may use or set cookies if you subscribe to us or send emails through the site. Our website will ask your consent the first time you visit. You may turn off cookies on your device, but some features of our website may not work properly.
Lawful basis for processing personal data
AI Psychology has a legitimate interest in using the personal data and sensitive personal data we collect to provide health treatment. It is necessary for us to provide psychological therapy to clients.
If you are an employee or associate of AI Psychology we will have a contract with you, which will be our lawful reason to process your data.
No information you provide is passed on without your consent. We will never sell your information to others.
What we do with your personal information
At AI Psychology we take your privacy seriously. We will only use your personal information to provide the services you have requested from us.
If you do not provide the personal information requested, then we may be unable to provide a therapy service to you.
How long we hold your data
We hold data only as long as we are required by law for accounting and tax purposes, which may be three years or longer. If you make an enquiry via our website we will keep that correspondence only as long as your enquiry is active. Emails received directly and related to services we are providing you will be kept only as long as we are working with you and will typically be deleted 30 days after we cease working with you. Notes maintained as part of therapy or supervision with you will be deleted 30 days after you advise us we are no longer working with you. If we hold your details as a subscription to receive notices of training or other services we will delete such information immediately upon your request, which will normally be through an automated link. The email we receive to confirm your sign up to our list will be maintained until you cancel your subscription.